Contact
CONTACT US
We are here to help with product questions, sizing, orders, delivery, returns, and general enquiries.
Instagram: @MAISONKETENCI
TikTok: @MAISONKETENCI]
CUSTOMER SUPPORT
Email: info@maisonketenci.com
We aim to respond to all enquiries within 1–2 business days. During weekends, public holidays, or busy promotional periods, responses may take slightly longer.
When contacting us about an existing order, please include:
• Your full name
• Your order number
• The email address used at checkout
• A brief description of your question or concern
• Photographs, if your enquiry relates to a damaged or incorrect item
BUSINESS INFORMATION
Business name: Maison Ketenci
Legal business name: [TP MK LIMITED]
Business address: [M9C1V1,ON]
Country: Canada
Telephone: [+49-163-359-6832]
Company registration number: [76537 4624]
ORDER SUPPORT
For questions regarding order status, tracking, delivery delays, address changes, cancellations, returns, or refunds, please contact us as soon as possible.
Orders that have already been processed or dispatched may not be eligible for cancellation or address changes.
RETURNS AND DAMAGED ORDERS
Please review our Refund Policy for complete return and refund conditions.
If your order arrives damaged, defective, incorrect, or significantly different from its description, contact us with your order number and clear photographs of the item and packaging.
SECURITY NOTICE
Maison Ketenci will never ask you to provide your password or full payment card details by email, telephone, or social media.
For your security, only contact us through the email address and official social media accounts listed on this website.
CONTACT FORM
You may also use the contact form below. Please provide accurate contact information so our customer support team can respond to your enquiry.
